Plain rules for cancellations and refunds.
This policy applies to all products and services purchased from WSW Software LLC. Where consumer protection law in your country grants you rights beyond this policy, those rights apply in addition to, never instead of, what is set out here.
14-day refund window. If a software tool or course is not what you expected, contact us within 14 days of purchase and we will refund you in full. You do not need to give a reason.
For EU and UK consumers: where you have consented to immediate delivery of digital content and acknowledged that the statutory right of withdrawal ends once delivery begins, our 14-day window applies regardless of that acknowledgement.
Refunds are not available where a product has been shared, redistributed or used in breach of the licence terms.
Consulting is purchased before work begins. You may cancel and receive a full refund at any time before the kick-off call has taken place. After the kick-off call, work performed to the date of cancellation is charged on a pro-rata basis against the agreed scope, and the remainder is refunded. Any deliverables already handed over remain yours to use.
Relay and any other software sold as a subscription can be cancelled at any time by email or in the account settings. Cancellation takes effect at the end of the current billing period and no further charges are made. Periods already paid for are not refunded, except within the 14-day window described in section 2 for a first-time purchase.
We confirm receipt within two business days. Approved refunds are issued to the original payment method, normally within 5–10 business days depending on your bank or card issuer.
If you have a problem with a purchase, please contact us first. We resolve almost every issue directly and faster than a chargeback process.
Questions about this policy: info@wswsoftware.tech.
Last updated: 4 October 2026