One software tool, one course, one consulting project and one premium 1:1 program — each described in full below, with what it costs and how it is billed. All are sold and invoiced directly by WSW Software LLC.
A shared support inbox for businesses that serve customers on Telegram. Every message to your Telegram bot lands in one inbox where your team can assign it, reply as the business, leave internal notes and let auto-replies handle the routine questions.
Relay · Inbox
The Relay inbox: conversations with SLA timers, an automatic first reply, an internal note for the team, and the customer’s recent Shopify orders alongside.
What it does
One inbox for your Telegram bot — every private message becomes a conversation your whole team can see.
Assignment and teams — route conversations to Billing, Shipping or Accounts by keyword, tag or language.
Auto-replies — answer opening hours, delivery times and return questions instantly, then hand over to a person.
Saved replies and internal notes — consistent answers, and context that the customer never sees.
SLA timers and reports — first-response time, resolution rate and the share handled automatically.
Integrations — customer orders from Shopify and Stripe in the sidebar; outgoing webhooks for everything else.
Who it is for
Online shops, course creators and communities with 1–10 people answering customer messages on Telegram, who have outgrown sharing one phone or one bot login.
How you get it
Relay is hosted by us — nothing to install. You connect your existing Telegram bot with its token, invite your team, and you are running within an hour. Setup guide and email support included.
Starter
$39/ month
or $390 / year (2 months free)
1 Telegram bot
2 agent seats
Up to 1,000 conversations / month
Auto-replies and saved replies
Email support
Team Most chosen
$99/ month
or $990 / year (2 months free)
Up to 3 Telegram bots
10 agent seats (extra seats $12 / month)
Unlimited conversations
Routing rules, SLA timers and reports
Shopify, Stripe and webhook integrations
Billed monthly or annually in advance. Cancel any time; the subscription ends at the close of the paid period. 14-day money-back guarantee on your first payment.
A self-paced video course on automating the back office of an online business: one source of truth for customers and orders, automated intake, onboarding and communication, and reporting that updates itself. Built around no-code tools you can run without a developer.
8modules
46lessons
7 h 20 minof video
35templates & checklists
01
Map your operation
Inventory every recurring process, measure where the hours go, and pick the first three things worth automating.
5 lessons · 48 min
02
One source of truth
Design a simple CRM in ClickUp or Airtable: records, fields, statuses and views that the whole team actually uses.
6 lessons · 62 min
03
Capturing leads and orders
Forms, payment-provider events and webhooks that create and update records automatically — no copy-and-paste.
6 lessons · 55 min
04
Automation fundamentals with Make and Zapier
Triggers, filters, routers, error handling and keeping operation costs under control.
7 lessons · 74 min
05
Customer communication
Email sequences, Telegram and WhatsApp messages, and a support inbox that does not depend on one person.
6 lessons · 58 min
06
Onboarding and delivery
Granting access, sending reminders and following up — automatically, the moment a payment arrives.
5 lessons · 51 min
07
Reporting
A weekly dashboard for revenue, pipeline and support that builds itself from the data you already collect.
5 lessons · 44 min
08
Running it long term
Documentation, monitoring and alerts, handing systems to an assistant, and knowing when to rebuild instead of patch.
A four-week project in which we design, build and hand over the core systems of your online business: a CRM, automated lead and order intake, onboarding and customer messages, and a weekly report. Fixed scope, fixed fee, delivered remotely.
Example scope
A course business with around 1,000 customers sells through Stripe and enrols every buyer by hand from a spreadsheet. After the build: a payment creates the customer record in the CRM, grants course access, sends the welcome email and the community invite, and notifies the team — and every Monday a revenue and support report arrives on its own.
Week 1
Discovery & architecture
Two 90-minute workshops, a map of your current processes, and a written specification of what we will build. You sign it off before we build.
Week 2
Core build
CRM and data model set up; leads and orders flow in automatically from your forms and payment provider.
Week 3
Automation
Onboarding sequences, customer and team notifications, support routing and the reporting dashboard.
Week 4
Test & handover
Test run with real data, recorded walkthroughs of every workflow, two live training sessions with your team.
Deliverables
Written specification and process map
Configured CRM with up to 3 connected systems (e.g. Stripe, your website forms, your email tool)
Up to 12 automated workflows, documented
Weekly reporting dashboard
Video documentation and two training sessions
30 days of email support after handover
Price
$4,900Automation Build · fixed fee for the scope above
$690Discovery workshop on its own · credited in full if you go on to the build
$160 / hAdvisory hours for smaller questions · sold in 5-hour blocks ($800)
Billed 50% on order and 50% on handover. Larger scopes are quoted in writing before anything starts.
Our premium program for owners of established online businesses: personal 1:1 mentorship combined with hands-on implementation. Over three or six months we work directly with you on strategy, sales processes and the systems behind them — and build what is needed together with your team.
Phase 1
Audit & strategy
In-depth review of your business, offer, sales process and operations. You receive a written 90-day plan with clear priorities.
Phase 2
Build
We implement the plan with you: CRM, sales and onboarding processes, automations and reporting — done with you, not just advised.
Phase 3
Optimise
Weekly 1:1 sessions to review numbers, remove bottlenecks and refine what has been built.
Phase 4
Handover
Documentation, team training and a final strategy review, so your business runs the new systems on its own.
What is included
Weekly 1:1 video sessions (60 minutes)
Direct chat access for questions between sessions (business days)
Hands-on implementation by our team
Full access to the Systems, Not Spreadsheets course
Relay Team subscription for the duration of the program
Written plan, documentation and session recordings
Who it is for
Founders and owners of online businesses that already generate revenue and want to grow without adding chaos. Admission follows a short application call to make sure the program is the right fit.
Scale · 3 months
$7,500
one-time · or 3 monthly payments of $2,600
12 weekly 1:1 sessions
Audit and 90-day plan
Implementation of up to 2 core systems
Chat support during the program
Scale · 6 months Full program
$15,000
one-time · or 6 monthly payments of $2,600
24 weekly 1:1 sessions
Audit, 90-day plan and mid-term review
Implementation across sales, operations and reporting
Team training and documented handover
Invoiced by WSW Software LLC in USD. Payable by card or bank transfer, in full or in instalments. Cancellation and refund rules are set out in our refund policy.
All prices are in US dollars and are invoiced by WSW Software LLC. There are no setup fees and no hidden extras.
Product
Billing model
Price
Relay Starter
Subscription · monthly or annual
$39 / month · $390 / year
Relay Team
Subscription · monthly or annual
$99 / month · $990 / year
Systems, Not Spreadsheets
One-time purchase
$297 single · $690 team (5)
Discovery workshop
One-time · credited towards a build
$690
Automation Build
Fixed-fee project · 50% / 50%
$4,900
Advisory hours
Prepaid 5-hour block
$800 ($160 / h)
Scale Program · 3 months
One-time or 3 instalments
$7,500
Scale Program · 6 months
One-time or 6 instalments
$15,000
How to order
Send us a message through the contact form or to info@wswsoftware.tech. We reply within two business days with an invoice and a secure payment link. Access to software and courses is sent within one business day of payment.
Payment methods
Credit and debit card through our payment provider’s secure checkout, or bank transfer in USD. We never see or store your card details.
Subscriptions
Relay renews automatically each month or year. Cancel any time by email or in your account; you keep access until the end of the period already paid.
Taxes & invoices
Prices exclude sales tax or VAT where applicable. Every order comes with an invoice from WSW Software LLC showing your company details, suitable for your accounts.
Refunds
14-day money-back guarantee on software and courses. Consulting can be cancelled with a full refund before the kick-off call. Details in our refund policy.
Questions first?
Not sure which product fits? Write a few lines about your business and we will tell you honestly — including when the answer is “none of them”.
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